In most cases, you are asked by us to enable around a couple of hours, however in many cases we accomplish it much sooner.

I’ve chosen house distribution, do i must signal for my package?

You shall have to be in in your plumped for distribution date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it to a neighbour. Or if that does not work, we’ll keep a card to get in contact and arrange a far more time that is convenient.

Just exactly just How can I understand whenever my package shall be delivered?

In the early early early morning your QuickStart pack is born to be delivered, your Yodel courier provides you with a believed delivery that is 2-hour via e-mail and/or SMS message. Please keep in mind the distribution screen can be an estimate and can’t be guaranteed in full.

Just how long does the installation just simply take?

In most cases, you are asked by us to enable around couple of hours, however in many instances we take action much sooner.

Do i must signal for the gear?

Yes, however if you’re perhaps maybe not available, somebody aged 18 or higher can rather.

Wemagine if We have trouble with QuickStart self-installation?

We now have a separate group to troubleshoot and show you through each step regarding the process of this set-up. We will send an engineer out to you as soon as possible, free of charge if it’s not successful.

Will you need to dig my garden up or driveway?

This will depend on the home. If Virgin Media solutions have already been set up formerly, the likelihood is that people won’t need to. Or even, we possibly may have to do a little quantity of searching in order to bring our system for your requirements.

We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.

My driveway has provided access, performs this matter?

Yes, we’re going to require you to offer us with a few of one’s neighbors’ details (name, target, phone number and email) so we will get authorization from their store in the event that we must do a little digging.

Are you going to need to drill through the walls of my property?

If Virgin Media solutions have actuallyn’t been installed into the property before, we might need to do smaller amounts of drilling so that you can feed our cable in to the building. If you’re not sure, we could organize a pre-install engineer trip to check out and discuss this to you ahead of time.

Do a satellite is needed by me meal from the home?

No, all our services drop our cable that is special means your television does not get disrupted by inclement weather.

I’ve had Virgin before however the cable happens to be cut, is an issue?

Perhaps Not at all you won’t be able to use our QuickStart self-install service– it just means. We’ll arrange for starters of our designers in the future and set every thing up for you personally rather.

Our service promise Our service vow

Our service promise Our service promise

Unlimited Data Boost

That is qualified to receive a limitless information boost?

All Oomph bundle clients whom encounter a broadband fault leading to a total loss in connectivity.

Exactly just exactly How SIMs that are many eligible for the information boost?

All SIMs which you have actually in your Oomph account qualify for a limitless information boost.

Just how long does my information boost last?

An limitless information boost lasts for 7 days.

If your fault just isn’t fixed in a week, can I meet the requirements to get another limitless information boost?

Yes. Around 96% of broadband faults are fixed within a week. However, if for just about any explanation a professional hasn’t had the opportunity to eliminate the matter, a boost that is additional be added to the account upon demand.

Next Engineer day

That is entitled to a overnight engineer?

A person with the Ultimate Oomph bundle is qualified to receive the solution.

When do i must contact Virgin Media to make certain an overnight visit is available?

Call before 7pm Monday to Friday for the day appointment that is next. The engineer will be booked for the following Monday if you call on Saturday.

Which time slots can be found?

There are two main, 8am-12pm or 12pm-4pm.

Have always been we eligible for settlement if we cannot book a day engineer that is next?

Periodically, inclement weather or disease may produce unavoidable circumstances, so our overnight engineer just isn’t element of our automated settlement scheme. But 99% of that time, an engineer may be with you the following day.

Can I will have an engineer sent for several faults?

We’ll constantly attempt to fix any dilemmas instantly, but if it’s not a thing we could resolve remotely, we’ll send an engineer.